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Terms & Conditions

24Hr Emergency Services Directory

TERMS AND CONDITIONS OF USE

Effective Date: 15 June 2026

1. INTRODUCTION

Welcome to 24Hr Emergency Services Directory (“24Hr”, “we”, “our”, “us”).

These Terms and Conditions govern access to and use of the 24Hr website, mobile platforms, applications, directory services, advertising services, review systems and all associated content.

By accessing, browsing, registering on, submitting content to, advertising on, or otherwise using this website, you acknowledge that you have read, understood and agreed to be legally bound by these Terms and Conditions.

If you do not agree to these Terms and Conditions, you must discontinue use of the website immediately.

2. LEGAL STATUS OF THE PLATFORM

24Hr operates solely as an online directory and information platform.

24Hr:

  • Does not provide emergency services.
  • Does not dispatch emergency responders.
  • Does not guarantee service availability.
  • Does not verify all information submitted by users or businesses.
  • Does not endorse any listed business, service provider or advertiser.

The website merely provides a platform through which businesses may publish information and users may locate service providers.

3. USER ELIGIBILITY

Users must be at least 18 years old or have parental or legal guardian consent to use this website.

By registering an account, you warrant that:

  • The information provided is accurate.
  • You have authority to provide such information.
  • You will keep your information updated.

4. ACCOUNT REGISTRATION

Users may create accounts to:

  • Submit reviews
  • Save favourites
  • Submit listings
  • Manage business profiles
  • Access member-only functionality

You are responsible for:

  • Maintaining account confidentiality.
  • Protecting login credentials.
  • All activities conducted under your account.

24Hr reserves the right to suspend or terminate any account at its sole discretion.

5. BUSINESS LISTINGS

Businesses submitting listings agree that:

5.1 Accuracy

All information submitted must be:

  • Accurate
  • Truthful
  • Current
  • Complete

This includes:

  • Business names
  • Trading names
  • Contact details
  • Email addresses
  • Telephone numbers
  • Physical addresses
  • Licences
  • Qualifications
  • Certifications
  • Pricing information
  • Service descriptions

5.2 Misrepresentation

Businesses may not:

  • Impersonate another business
  • Create duplicate listings
  • Claim qualifications they do not possess
  • Publish false service offerings
  • Publish misleading pricing
  • Publish deceptive promotions

5.3 Ownership of Content

Businesses warrant that they own or have permission to use:

  • Logos
  • Photographs
  • Videos
  • Marketing material
  • Trademarks
  • Copyrighted content

Businesses may not upload content belonging to competitors or third parties without written permission.

6. PHOTOGRAPHS, LOGOS AND MEDIA

All uploaded media must:

  • Accurately represent the business.
  • Reflect actual premises, employees, products or services.
  • Not contain misleading imagery.
  • Not contain copyrighted material without permission.

24Hr reserves the right to remove any image at its discretion.

7. USER REVIEWS

Users may submit reviews and ratings.

All reviews must:

  • Be based on genuine experiences.
  • Be honest and factual.
  • Be relevant to the reviewed business.
  • Avoid offensive language.

Reviews may not:

  • Contain defamatory statements.
  • Include false allegations.
  • Include threats.
  • Include hate speech.
  • Include discriminatory remarks.
  • Include personal information.
  • Include confidential information.
  • Promote competing businesses.

24Hr reserves the right to moderate, edit, remove or refuse publication of reviews.

8. PROHIBITED CONDUCT

Users may not:

  • Upload malicious software.
  • Attempt unauthorised access.
  • Interfere with website functionality.
  • Harvest data from the website.
  • Scrape listings without permission.
  • Copy directory data.
  • Use automated bots without consent.
  • Impersonate other users.
  • Submit fraudulent content.
  • Publish unlawful material.

Violations may result in immediate suspension.

9. INTELLECTUAL PROPERTY

All website content including:

  • Logos
  • Designs
  • Source code
  • Graphics
  • Layouts
  • Databases
  • Text

remain the property of 24Hr or its licensors.

No content may be copied, reproduced, distributed or republished without written permission.

10. SEARCH RESULTS AND RANKINGS

Search results may be influenced by:

  • Relevance
  • Location
  • User preferences
  • Sponsored placements
  • Featured listings
  • Advertising arrangements

24Hr does not guarantee ranking positions.

11. ADVERTISING

Businesses may purchase:

  • Featured listings
  • Sponsored placements
  • Advertising packages
  • Promotional content

Payment does not guarantee:

  • Leads
  • Sales
  • Revenue
  • Search ranking dominance

Advertising fees are generally non-refundable unless otherwise stated.

12. CONTENT MODERATION

24Hr reserves the right to:

  • Edit listings
  • Correct formatting
  • Remove unlawful content
  • Remove duplicate listings
  • Suspend accounts
  • Remove reviews
  • Remove advertisements

without prior notice.

13. THIRD-PARTY LINKS

The website may contain links to third-party websites.

24Hr:

  • Does not control third-party sites.
  • Does not endorse third-party content.
  • Is not responsible for third-party practices.

Users access such sites at their own risk.

14. LIMITATION OF LIABILITY

To the maximum extent permitted by South African law:

24Hr shall not be liable for:

  • Direct damages
  • Indirect damages
  • Consequential damages
  • Business interruption
  • Loss of profits
  • Loss of data
  • Reputation damage
  • Service provider misconduct

arising from use of the website.

15. INDEMNITY

Users and businesses agree to indemnify and hold harmless 24Hr, its directors, officers, employees and contractors against any claims arising from:

  • Submitted content
  • Reviews
  • Uploaded media
  • Misrepresentations
  • Copyright infringement
  • Breach of these Terms

16. TERMINATION

24Hr may terminate access immediately where:

  • Terms are breached.
  • Fraud is suspected.
  • Illegal activity occurs.
  • Content standards are violated.

17. ELECTRONIC COMMUNICATIONS

Users consent to receive communications electronically in accordance with the Electronic Communications and Transactions Act, 2002 (ECTA).

18. GOVERNING LAW

These Terms shall be governed by the laws of the Republic of South Africa.

Any disputes shall be subject to the jurisdiction of South African courts.

19. CHANGES TO TERMS

24Hr may amend these Terms from time to time.

Continued use of the website constitutes acceptance of any amended Terms.

20. CONTACT DETAILS

24Hr Emergency Services Directory

Email: info@24hr.co.za

Website: www.24hr.co.za

Republic of South Africa

Privacy Policy (POPIA)